FAQ

What is a Toll Road?

There are 15 Toll Roads on Australia’s East Coast. Many are unavoidable, major arterial roads and all are a complete & utter rip-off. Any vehicle traversing on these roads is required to pay a Toll Fee within 3 days. If the Toll Fee isn’t paid, the Toll Companies send Wicked Campers a letter of demand with an Additional Administration Fee of up to $30 (for each Toll infringement). Wicked Campers has until this point, been passing these fees on to the customer (sometimes we don’t receive notification for up to 3 months after the Infringement Date).

Wicked Camper’s competitors charge their customers $60-$80 per infringement as an additional administration fee if they do not pay their Toll Fees on time.

Toll Roads Levy $35

As of 10th April 2015, all Wicked Campers are registered with Toll Road companies around Australia.

What am I getting for $35?

By paying the Wicked Campers Toll Roads Levy, you have Unlimited access to Toll Roads in Australia. You do not have to stress about paying them – we will pay them. Just enjoy your holiday knowing there will be no nasty surprises after your trip!

Do I Have to Pay the Toll Roads Levy?

If you are travelling in or through Brisbane, Sydney or Melbourne, you must pay the Toll Roads Levy. The Levy is non-refundable.

Note:Wicked Campers Toll Levy does NOT cover infringements received for illegal conduct (Speeding, DUI etc.) or Parking fines.

Do any Wicked Campers have an MP3 connection?

Most of our vehicles come with a cd player with aux input or bluetooth. You may have to supply your own cable or mp3 radio transmitter.

Baby Seats & Anchor Points

Unfortunately, we do not hire baby seats. Campervans only have 2 shoulder seatbelts and a waist belt in the middle of a 3-berth campervan (bench seat). Our vans do not have an anchor point for baby seats. If you wish to travel with a child seat, then the Mini Camper 3 & our AWD / 4WD Vehicles are the only vehicles with anchor points.

Which Vehicles are Automatic Transmission?

Our Fleet is a mix of Automatic and Manual Vehicles. Most Categories will have Automatic Transmission vehicles, however availability can be limited and must be requested at time of booking. A $10 Per Day Auto Guarantee applies if you wish to reserve an Automatic Camper.

How Big are the Campervans

Campervans are approx. 4.6m long, 1.7m wide and 1.9m high, however this varies from model to model.

Do any campervans have roof racks or tow bars?

No. We do not have roof racks or tow bars.

Can I choose my campervan design?

Customers are welcome to put in a request for the design on the camper which we will try our best to accommodate if available. However, as a lot of our hires are one way it is not guaranteed that your disred vehicle will be available at your pickup location. Customers are also welcome to request a 'tame' van if travelling with children etc.

Does my Camper come with a Sat Nav?

GPS devices are not included with our vehicles.

What is the size of the car inside?

The inside set up of our vehicles vary, please check out details and photos on our vehicle pages but keep in mind these are provided as a guide only and actual make, model and fitout may vary slightly.

What if I have a problem with the vehicle?

For all vehicle and equipment enquiries when you’re on the road, please contact Roadside Assist immediately. You'll find our roadside assist number on your booking documentation.

Does the vehicle come with bedding (pillows, sheets, sleeping bags,etc)?

Bedding is NOT provided with our vehicles. Please bring your own. Budget options are available to purchase from stores like KMART, BigW or Target.

What do I need to bring when collecting my vehicle?

Pillows & Blankets, Licenses for ALL DRIVERS, All drivers will need to be present at pickup in order to sign the Rental Agreement

Do you have airport pickups available?

Airport pickups are not available. Most depots can be accessed by public transport, however taxis can be a quicker and more convenient option.

Can I extend my hire?

Depending on availability, you can easily extend your hire by sending a quick email with your reservation number to: online@wickedcampers.com

Can I drop my vehicle off late?

Some of our depots have a late returns key drop box. Always make sure to lock the vehicle before leaving it as you are liable for it until the depot is open the next day!

Can I pickup early?

No – you can only collect your vehicle during opening hours.

Do I have to clean my van before returning?

Yes please! A $200 Cleaning Fee applies to all vehicles returned uncleaned!

When will my bond be returned?

security bond will be required before you can take possession of your hire vehicle to cover any infringements, fines, damage, etc. Please note that our depots do not accept cash and a Visa or Mastercard must be used for this purpose. Your bond will be released once the vehicle has been checked over after returning it to your designated drop off location in acceptable condition. This usually happens after 7 days but can take up to 30 days in some cases.

Where do I leave the keys if returning after hours?

Some of our depots have a late returns key drop box, however instructions for drop offs vary from location to location so its best to call our hotline for up to date instructions. Always make sure to lock the vehicle before leaving it as you remain liable for it until the depot reopens.

Who Can I Contact to Lodge some Feedback?

Here at Wicked Campers we have a team of trained monkeys whose job is to continually improve the way we do things. These monkeys are not only cute, they're also very focused on giving our customers the greatest campervan experience possible. But the monkeys need your help. Please CLICK HERE to fill in a form and these monkeys will get back to you ASAP!